Refund policy

Refund & Returns Policy — Witchcraft Morgue Creations

Last updated: 03/05/2026

 

At Witchcraft Morgue Creations, we take pride in creating and sourcing unique handmade items, custom tumblers, snow‑globe drinkware, crystals, and accessories. Because many of our products are custom‑made or one‑of‑a‑kind, our refund and returns policy reflects the nature of our small business.

1. Change of Mind

We do not offer refunds or returns for change of mind, incorrect choice, or if you simply no longer want the item.

Please choose carefully and read product descriptions before purchasing.

2. Custom Orders

Custom tumblers, personalised items, and made‑to‑order products are non‑refundable unless they arrive damaged or faulty.

We encourage customers to double‑check names, colours, and design details before confirming their order.

3. Crystals & Natural Items

Crystals and natural stones may contain variations, inclusions, cracks, or imperfections. These are natural characteristics and not considered faults.

Refunds or returns are not available for natural variations.

4. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos or videos of the damage

If approved, we will offer one of the following:

• A replacement (if available)

• A repair (for certain items)

• A refund

Damage caused by misuse, dropping, improper care, or normal wear and tear is not covered.

5. Snow‑Globe Tumblers & Liquid‑Filled Items

Due to the handmade nature of snow‑globe tumblers:

• Small air bubbles, glitter settling, or minor variations are normal

• Overfilling or exposure to extreme heat may cause expansion or leaks

We do not refund or replace items damaged due to improper care after delivery.

6. Returns Process

If a return is approved:

• Items must be returned in unused condition

• Items must be securely packaged to avoid further damage

• Return shipping costs are the responsibility of the customer unless the item is confirmed faulty

We will process your refund once the item is received and inspected.

7. Lost or Delayed Parcels

Once your order has been shipped, delivery times are the responsibility of the postal carrier.

We are not responsible for:

• Delays caused by Australia Post or couriers

• Incorrect addresses provided by the customer

If your parcel is lost, we will assist you in lodging an enquiry with the carrier.

8. Cancellations

Orders cannot be cancelled once production has begun, especially for custom items.

If you need to request a cancellation, contact us as soon as possible — approval is not guaranteed.

9.  Contact Us

For questions about refunds or returns, please contact:

Witchcraft Morgue Creations

Email: witchcraftmorguecreations@gmail.com