Shipping policy
Shipping Policy — Witchcraft Morgue Creations
Last updated: 03/05/2026
Thank you for supporting Witchcraft Morgue Creations. As a small Australian business creating handmade tumblers, snow‑globes, crystals, and accessories, we aim to ship your order safely and efficiently. This Shipping Policy explains how we process, pack, and deliver your items.
---
1. Processing Times
Ready‑Made Items
Ready‑made products (crystals, stationery, accessories, pre‑made tumblers) are typically processed within:
• 2–5 business days
Custom Orders
Custom tumblers, snow‑globes, and personalised items require additional time due to their handmade nature.
Estimated processing time:
• 7–21 business days, depending on order volume and design complexity
If delays occur, we will contact you directly.
---
2. Shipping Methods & Delivery Times
We ship from Tasmania, Australia using:
• Australia Post (standard or express)
• Courier services where applicable
Estimated delivery times after dispatch:
• Standard Shipping (Australia): 3–10 business days
• Express Shipping (Australia): 1–4 business days
• International Shipping: 7–21+ business days (varies by country)
Delivery times are estimates only and may be affected by carrier delays, weather, or peak seasons.
---
3. Shipping Costs
Shipping costs are calculated at checkout based on:
• Weight
• Size
• Destination
• Shipping method selected
Free shipping may be offered during promotions.
---
4. Tracking Information
All parcels include tracking.
You will receive a tracking number via email once your order has been shipped.
If you do not receive tracking within the expected timeframe, please contact us.
---
5. Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for:
• Parcels delivered to an incorrect address entered by the customer
- Any last Minute changes of addresses on the weekends we can not do any thing about you will need to contact Australia post to arrange redirection of parcel
- Additional postage costs to resend returned parcels
If a parcel is returned to us due to an incorrect address, reshipping fees will apply.
---
6. Lost, Delayed, or Stolen Parcels
Once your order has been handed to the carrier, delivery is outside our control.
We are not responsible for:
• Delays caused by Australia Post or couriers
• Lost parcels where tracking shows delivery
• Stolen parcels after delivery
If your parcel appears lost, we will assist you in lodging an enquiry with the carrier.
---
7. Packaging
We take great care to package items securely, especially:
• Snow‑globe tumblers
• Glass or fragile items
• Crystals
Eco‑friendly or recycled packaging may be used where possible.
---
8. International Customs & Duties
International customers are responsible for:
• Customs fees
• Import taxes
• Duties
These charges vary by country and are not included in our shipping costs.
---
9. Combined Orders
If you place multiple orders close together, we may combine them into one shipment where possible. Excess shipping charges may be refunded at our discretion.
---
10. Contact Us
For questions about shipping, please contact:
Witchcraft Morgue Creations
Email: witchcraftmorguecreations@gmail.com
Website: witchcraftmorguecreations.myshopify.com