Terms of service

Last updated: 03/05/2026

Welcome to Witchcraft Morgue Creations. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before making a purchase.

These Terms are governed by Australian Consumer Law (ACL) and apply to all visitors, customers, and users of our website.

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1. General Information

Witchcraft Morgue Creations (“we”, “us”, “our”) operates an online store offering handmade items, custom tumblers, snow‑globe drinkware, crystals, stationery, and accessories.

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to update or change these Terms at any time. The latest version will always be available on our website.

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2. Products & Descriptions

We aim to display accurate product information, including colours, sizes, and materials. However:

• Colours may vary due to screen settings
• Handmade items may have slight variations
• Crystals may contain natural imperfections

These variations are not considered faults.

We reserve the right to modify or discontinue products at any time.

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3. Pricing & Payments

All prices are listed in Australian Dollars (AUD).

We accept payments through secure third‑party providers such as:

• Shopify Payments
• PayPal
• Afterpay (if enabled)

By completing a purchase, you agree to provide accurate billing and shipping information.

We may cancel or refuse an order if fraud or misuse is suspected.

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4. Custom Orders

Custom tumblers, personalised items, and made‑to‑order products require full payment upfront.

Once production has begun, custom orders cannot be cancelled or refunded, except where required under Australian Consumer Law.

We are not responsible for errors in custom details provided by the customer (e.g., names, colours, design choices).

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5. Shipping

Shipping times are estimates only and may vary due to carrier delays.

We are not responsible for:

• Delays caused by Australia Post or couriers
• Incorrect addresses provided by the customer
• Lost parcels where tracking shows delivery

Full details are available in our Shipping Policy.

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6. Refunds & Returns

Our Refund & Returns Policy forms part of these Terms.

In summary:

• No refunds for change of mind
• Custom items are non‑refundable
• Crystals may have natural imperfections
• Faulty or damaged items must be reported within 7 days with photos
• Approved returns must be sent back unused and in original condition

Please refer to the full Refund & Returns Policy for details.

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7. Intellectual Property

All content on our website—including product photos, designs, logos, and text—is the property of Witchcraft Morgue Creations.

You may not copy, reproduce, or use our content without written permission.

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8. Prohibited Uses

You agree not to use our website or products for:

• Illegal or fraudulent activities
• Harassment or abuse
• Uploading harmful code or interfering with site functionality
• Violating intellectual property rights

We may terminate access to our services for any breach of these Terms.

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9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for misuse of products after delivery
• We do not guarantee uninterrupted or error‑free website operation

Your rights under Australian Consumer Law remain unaffected.

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10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

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11. Contact Information

For questions about these Terms, please contact:

Witchcraft Morgue Creations
Email: witchcraftmorguecreations@gmail.com